Privacy Policy

Mongkol Works ("we", "us", "our"), located at 39 Chang Khlan Road, Chang Khlan, Chiang Mai 50100, Thailand, is committed to handling the personal information of visitors and clients with care and transparency. This policy sets out what information we collect, how we use it, and what rights you have regarding your personal data.

If you have any questions about this policy or about how we handle your data, please contact us at [email protected].

1. Data We Collect

Information you provide directly

When you use the contact form on our website, we collect the information you enter: your name, email address, and optionally your phone number and message. We use this information to respond to your enquiry and, where relevant, to arrange a service appointment or provide a quote.

Information collected automatically

When you visit our website, standard web server logs and analytics tools may collect information such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used in aggregate form to understand how the site is being used and to improve it over time.

Cookies

We use cookies on this website. Details of the types of cookies used and how to manage your preferences are set out in our Cookie Policy. You can manage your cookie preferences at any time using the controls provided.

2. How We Use Your Information

• To respond to enquiries received through our contact form
• To arrange appointments, assessments, or service collections
• To issue invoices or receipts for services completed
• To communicate updates on the progress of a watch in our care
• To analyse website usage in aggregate form to improve the site
• To comply with any legal obligations under Thai law

We do not send marketing communications without your consent, and we do not share your contact details with third parties for their marketing purposes.

3. Data Sharing

We do not sell personal data. We may share data with the following categories of third parties only where necessary:

• Analytics providers (e.g. Google Analytics) — to help us understand how the website is used, in anonymised or aggregated form.
• Website hosting and infrastructure providers — who process data on our behalf under appropriate data processing agreements.
• Legal authorities — where required by law or in response to a valid legal request.

Details of clients and their watches are treated as confidential. We do not share or publicise any information about individual service jobs without explicit permission.

4. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Contact enquiries not resulting in a service: deleted or anonymised within 12 months.
• Client service records (name, contact, service summary): retained for up to 5 years for warranty and reference purposes, then securely deleted.
• Financial records (invoices, receipts): retained for 7 years in line with Thai accounting regulations.
• Website analytics data: retained in aggregate form for up to 26 months.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure. Our website is served over HTTPS. Access to client records is limited to staff who require it for the purposes of the service.

In the event of a data breach that is likely to affect your rights, we will notify you and, where applicable, the relevant supervisory authority, within the timeframe required by applicable law.

6. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) and applicable data protection principles, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate data.
• Right to erasure: To request deletion of your personal data, subject to any legal obligations we are required to fulfil.
• Right to data portability: To receive your data in a structured, commonly used format where technically feasible.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies. This Privacy Policy applies only to data processed by Mongkol Works.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will post a notice on the website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the website following an update constitutes acceptance of the revised policy.

10. Contact

For any privacy-related queries, please contact: